Appirio Cloud Storage Update: Security, Encryption and Performance

We're pleased to announce a new version of Appirio Cloud Storage, featuring at-rest encryption of attachments, improved performance and reliability, and enhanced functionality, especially for Professional Edition customers.

All customers are required to upgrade their existing Appirio Cloud Storage from AppExchange. The upgrade is seamless-- you can update the package without having to redo any security settings, page layouts, custom object configurations, and without affecting any of your existing attachments.

New Features

• On disk encryption availability. AES 128-bit encryption for files stored on Amazon S3.
  
• Load balancing for increased performance and redunancy
• A new s-control named "Adjust Notes & Attachments List" that can be used to remove the "Attach File" button from the standard Notes & Attachments related list. This is useful if you still want to use standard Notes functionality. Simply add the s-control anywhere on the page layout, double click to edit it and set the height and width to 0 so it is invisible.
• Improved help instructions regarding custom object setup
• Now available for Professional Edition Customers, with improved help instructions
  

Issues Fixed

• Better error handling and clean up if an error occurs during upload
• Uploading while in console mode is fixed
• Removed Clone button from Case Attachment page layout
• Updated the View formula field to include the current version of the Salesforce server URL
  

Appirio Search for Google Docs - Outage Report

Beginning on June 26, our Appirio Search for Google Docs product displayed an error to all customers when attempting to sign into Google.

We determined this was caused by a bug in the Salesforce Proxy and filed a case with Salesforce. The Proxy enables Javascript hosted by Salesforce (S-Controls) to call out to remote services hosted on non-Salesforce servers. In this case, the Proxy was failing to pass requests from the browser to our servers, which enable the integration between Salesforce and Google.

As of July 21 at 9 am this problem has been resolved by Salesforce support.

Appirio Cloud Storage Update - Automatic Backup

We're pleased to announce a new version of Appirio Cloud Storage that features automatic backup of attachments and the resolution of several issues experienced by some customers. This is an automatic update - no AppExchange upgrade is required.

New Features:

• Automatic backup - we retain a backup of all files stored in Cloud Storage. We can restore files that you have deleted by contacting Appirio support. If you do not want your files backed up automatically for retention reasons, please contact Appirio support.
  

Issues Fixed:

• Microsoft excel files opened from IE now open properly
• A problem with incomplete downloading of large files (>15 MB) has been fixed
• Fixed a problem with opening migrated attachments that were given an incorrect mime type by Salesforce